In the case where an item is out of stock you will be notified and given the option to substitute a different item or request a refund. Refunds will be processed within 3 business days. All exchanges will be processed within 14 days of receipt of goods and all refunds must be applied via original payment method. Once your refund or exchange has been processed, you will be notified via email. In the case where the same item is not available you will be refunded original order amount, including original postage charges and return postage. Once we receive your return, if your return order is assessed as faulty, a replacement item will be dispatched to you and a credit applied for your return postage. Items must be returned with original packaging. Upon receipt of email, we will email you a Returns Form which must be completed and returned with the damaged item. Failure to adhere to this timeframe may result in the claim not being recognized. please notify us at I Scream Nails by e-mail at 72 hours of receipt, along with your name, date and reason. However in the event of any discrepancy, breakage, damage etc. We take great care to ensure that our products are packed securely so that they arrive to your door in perfect condition. For hygiene reasons, no returns or exchanges will be offered unless the product is proven faulty. I Scream Nails recommends customers provide a secure delivery address, for example your place of employment. I Scream Nails is not responsible for lost/stolen parcels. I Scream Nails are not able to declare your order / purchase as a gift. The buyer or receiver is solely responsible for all duties, fees, taxes or applicable charges relating to the package. All orders placed after 9.00am AEST will be shipped the next shipping day. All orders placed before 9.00am AEST will be shipped the same day (on shipping day). We ship orders every Monday, Wednesday and Friday (frequency will increase during the Christmas and peak periods). USA + Canada - we ship orders directly from our US warehouse daily.ĭelivery times: Please allow 3 - 5 days (orders placed before 12pm will be shipped the same day)Įurope, Asia, New Zealand and rest of the world. Via Australia Post.ĭelivery times: Please allow 3 - 5 days from shipping day (this may vary depending on Australia Post. Please refer to our Frequently Asked Questions for shipping costs.Īustralia - we ship orders every Monday, Wednesday and Friday (note - frequency will change during peak times). Rest of the world (via DHL) - Shipped from Australia New Zealand (via DHL) - Shipped from Australia Asia (via DHL) - Shipped from Australia Europe (via DHL) - Shipped from Australia Canada (via UPS) - Shipped from the USA Australia (via Australia Post)- Shipped from Australia We are currently able to ship internationally (YAY!) as follows: PLEASE NOTE, ORDERS PLACED AFTER 12PM ON 20 DECEMBER 2022 WILL NOT BE SHIPPED UNTIL WEEK COMMENCING 9 JANUARY 2023.įREE SHIPPING ON ALL ORDERS $50+ USA & AUSTRALIA ONLY
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